Your Healthcare Connection
Product Warranty
Terms & Conditions
- Labour & Parts are not charged if faults are due to manufacturing defects within the prescribed warranty period.
- All warranties are carry-in except for bulky items (Beds, Geriatric Chairs..etc which are on-site)
- Proof of purchase (receipt) must be produced when requesting for warranty.
- Warranty for Rehab items are for the frames only. Wear & Tear on functional parts are not covered in the warranty.
- Corrective and Preventive maintenance are for Mondays to Fridays 9am – 5pm only.
- Warranty excludes batteries and power pack unit (Adaptor/Charger) and general wear & tear.
- Transport charges for collection of faulty equipment will be borne by the purchaser.
- Warranty is valid in Singapore only.
- This warranty does not apply if damage is caused by:
- Misuse, rough handling or damage in transit;
- Unauthorized repair or alteration or modifications to the appliance;
- Improper installation or connection to voltage mains, gas, water or drainage systems;
- Using the equipment other than in accordance to the instructions for operations.
- This warranty also does not apply if:
- The certificate has been altered, defaced, erased or rendered illegible;
- This equipment is re-sold from one end-user to another;
- This equipment sent for repair is not accompanied by the certificate.
- As in-depth testing and analysis would be required, reasonable time must be given for period of repair.
- Warranty Registration must be fully completed and mailed to the company within 14 days from date of purchase.
- Charges, if any, are subject to prevailing Goods & Services Tax
Warranty Periods
| DeVilBiss Oxygen Concentrator (USA) | |
| Compressor (Motor Only) | 24 months or 8760 hours (Whichever is earlier) |
| Other parts (Excluding consumables and wear and tear) | 12 months |
| DeVilBiss Nebulizers (USA) | |
| Motor / Compressor (Excluding consumables and wear and tear) | 12 months |
| DeVilBiss Suction Pump (USA) | |
| Motor / Compressor (Excluding consumables and wear and tear) | 12 months |
| Battery Pack (Applicable for 7314P-U and 7305P-U only) | 1 month |
| Air Mattress (Mattress Pad not covered under warranty) |
|
| Motor / Compressor | 12 months |
| ASSURE RehabTM Mobility Products (Covers Wheelchairs/Pushchairs/Commode/Geriatric Chairs/Shower Chairs/Electric Low Beds/Walking Aids) |
|
| Wheelchairs / Pushchairs – Frame Only (Excluding wear and tear) | 12 months |
| Commodes / Shower Chairs – Frame Only (Excluding wear and tear) | 12 months |
| Geriatric Chairs – Frame Only (Excluding wear and tear) | 12 months |
| Electric Low Bed | |
| – Motor Only (Excluding wear and tear) | 12 months |
| – Frame only (Excluding wear and tear) | 24 months |
| Walking Aids – Frame Only (Excluding wear and tear) | 12 months |
| Finger Pulse Oximeters | |
| Electronics | 12 months |
General Charges
| Transport Charges (*1 way) | $18.00 (1 manpower) |
| *Transport Charges for Bulky Items | $144.00 (2 manpower) |
| *Disposal Charges | $144.00 (2 manpower) |
| Evaluation / Technical advice fee | $60.00 |
Corrective Maintenance (Repairs)
4A) Labour Charges (Cost of parts not included)
| DeVilBiss Oxygen Concentrator (USA) | $100.00 |
| Suction Unit & Nebulizer | $60.00 |
| Air Mattress (Pump Only) | $70.00 |
| Rehabilitative & Mobility Products | $45.00 – $80.00 |
Preventive Maintenance (Servicing)
- Preventive Maintenance is to be done on-site.
- Costs of parts and consumables are not inclusive of the service pricing and will be billed seperately.
- 50% of the labour charges will be waived for repairs done during Preventive Maintenance.
Servicing Contract Charges
| DeVilBiss Oxygen Concentrator (USA) | |
| Single (1 time within a period of 12 months) | $130.00 |
| Double (2 times within a period of 12 months; payable on 1st PM) | $230.00 |
| DeVilBiss Suction Unit & Nebulizer (USA) | |
| Single (1 time within a period of 12 months) | $90.00 |
