Your Healthcare Connection
Product Warranty
Terms & Conditions
- Labour & Parts are not charged if faults are due to manufacturing defects within the prescribed warranty period.
- All warranties are carry-in except for bulky items (Beds, Geriatric Chairs..etc which are on-site)
- Proof of purchase (receipt) must be produced when requesting for warranty.
- Warranty for Rehab items are for the frames only. Wear & Tear on functional parts are not covered in the warranty.
- Corrective and Preventive maintenance are for Mondays to Fridays 9am – 5pm only.
- Warranty excludes batteries and power pack unit (Adaptor/Charger) and general wear & tear.
- Transport charges for collection of faulty equipment will be borne by the purchaser.
- Warranty is valid in Singapore only.
- This warranty does not apply if damage is caused by:
- Misuse, rough handling or damage in transit;
- Unauthorized repair or alteration or modifications to the appliance;
- Improper installation or connection to voltage mains, gas, water or drainage systems;
- Using the equipment other than in accordance to the instructions for operations.
- This warranty also does not apply if:
- The certificate has been altered, defaced, erased or rendered illegible;
- This equipment is re-sold from one end-user to another;
- This equipment sent for repair is not accompanied by the certificate.
- As in-depth testing and analysis would be required, reasonable time must be given for period of repair.
- Warranty Registration must be fully completed and mailed to the company within 14 days from date of purchase.
- Charges, if any, are subject to prevailing Goods & Services Tax
Warranty Periods
| DeVilBiss Oxygen Concentrator (USA) | |
| Compressor (Motor Only) | 24 months or 8760 hours (Whichever is earlier) |
| Other parts (Excluding consumables and wear and tear) | 12 months |
| DeVilBiss Nebulizers (USA) | |
| Motor / Compressor (Excluding consumables and wear and tear) | 12 months |
| DeVilBiss Suction Pump (USA) | |
| Motor / Compressor (Excluding consumables and wear and tear) | 12 months |
| Battery Pack (Applicable for 7314P-U and 7305P-U only) | 1 month |
| Air Mattress (Mattress Pad not covered under warranty) |
|
| Motor / Compressor | 12 months |
| ASSURE RehabTM Mobility Products (Covers Wheelchairs/Pushchairs/Commode/Geriatric Chairs/Shower Chairs/Electric Low Beds/Walking Aids) |
|
| Wheelchairs / Pushchairs – Frame Only (Excluding wear and tear) | 12 months |
| Commodes / Shower Chairs – Frame Only (Excluding wear and tear) | 12 months |
| Geriatric Chairs – Frame Only (Excluding wear and tear) | 12 months |
| Electric Low Bed | |
| – Motor Only (Excluding wear and tear) | 12 months |
| – Frame only (Excluding wear and tear) | 24 months |
| Walking Aids – Frame Only (Excluding wear and tear) | 12 months |
| Finger Pulse Oximeters | |
| Electronics | 12 months |
General Charges
| Transport Charges | $25.00 (1 way) |
| Transport Charges for Bulky Items | |
| – Office Hour | $220.00 – $420.00 (2 – 4 manpower) |
| – After Office Hour | $330.00 – $630.00 (2 – 4 manpower) |
| – Saturday, Sunday & Public Holiday | $330.00 – $630.00 (2 – 4 manpower) |
| Disposal Charges | $220.00 – $420.00 (2 – 4 manpower) |
| Evaluation / Technical advice fee | |
| – Office Hour | $75.00 (1st hour)
$35.00 (Subsequent hourly rate) |
| – After Office Hour | $112.50 (1st hour)
$52.50 (Subsequent hourly rate) |
| – Saturday, Sunday & Public Holiday | $150.00 (1st hour)
$70.00 (Subsequent hourly rate) |
*While every care is taken while dismantling, moving and reassembling the item, we cannot guarantee that the item will be in the same exact condition upon reassembly as there may be wear and tear on connecting joints etc that may not fit back together as well as before.
- Office Hour – Monday – Friday, 0800hrs – 1745hrs
- After Office Hour – Monday – Friday, 1745hrs – 2130hrs
- Saturday, Sunday & Public Holiday – 1000hrs – 2130hrs
Corrective Maintenance (Repairs)
4A) Labour Charges (Cost of parts not included)
| DeVilBiss Oxygen Concentrator (USA) | $100.00 |
| Suction Unit & Nebulizer | $60.00 |
| Air Mattress (Pump Only) | $70.00 |
| Rehabilitative & Mobility Products | $45.00 – $80.00 |
Preventive Maintenance (Servicing)
- Preventive Maintenance is to be done on-site.
- Costs of parts and consumables are not inclusive of the service pricing and will be billed seperately.
- 50% of the labour charges will be waived for repairs done during Preventive Maintenance.
Servicing Contract Charges
| DeVilBiss Oxygen Concentrator (USA) | |
| Single (1 time within a period of 12 months) | $130.00 |
| Double (2 times within a period of 12 months; payable on 1st PM) | $230.00 |
| DeVilBiss Suction Unit & Nebulizer (USA) | |
| Single (1 time within a period of 12 months) | $90.00 |
